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Back to SERVICES Module 6: Management of Agencies and Services Suppliers








 
















Software in America represents the interests of software and internet publishers and their subsidiaries in the USA and Canada, and helps them manage their relationship with their agencies and service providers by proposing the following services :

  • All services suppliers
  • • A set of criterion to be used in selecting the best agencies in each country and each sector
    • The localization of all press releases, advertisements, marketing collateral, coupons and other materials passed on to agencies
    • A Quarterly report on the activities of the selected agencies
    • A full evaluation on the performances of the agency and possible recommendations in the form of a report, on the anniversary of the contract.

  • PR and press agencies
  • • Distribution in real time of localized press releases to each agency
    • Follow up the status of the press releases and verify articles published
    • Organize and Conduct quarterly review meeting's with all PR agencies in the USA and Canada
    • Compile press books of the various countries to be submitted to the software publisher on a periodic basis.

  • Advertisement agencies
  • • Local management and implementation of any campaigns
    • Interface with designers at the conceptual stage and adapt to American cultures
    • Control and follow up advertisement insertions in each media type (magazines, Web, etc)
    • Compilation of reader surveys provided by the agencies

  • Tele-marketing and tele-sales agencies
  • • Local management and implementation of the campaigns
    • Scripting and Scenario adjustment with tele-marketing personnel
    • On-going control on the performance of each tele-marketer or tele-sales person
    • Compilation of statistics on outgoing calls and results supplied by the agencies

  • Printers, databases companies and routers
  • • Selection of appropriate databases requested for the mailing and of their suppliers
    • Manage the quality of the content and context of the localized document as compared to the original supplied by the software publisher.
    • Manage and co-ordinate with various subcontractors: graphic designers, printers, mail houses.

  • Web hosters
  • • Manage cost effective hosting solutions for your new or localized web sites
    (The registration of the domain names is undertaken by Sotware in America in the frame of its services of localization or development of Web sites)

  • Audio-visual production companies
  • • Organize sound and image synchro, by true professionals of this sector
    • Follow-up of the dubbing, mixing and editing phases
    • Management of the CD-ROM publishing process

  • Law firms
  • • Control and validation of the solutions proposed by law firms, in the perspective of their feasibility and their compatibility with American practices
    • A tight control, undertaken by a qualified lawyer, on the billing of the firms and the results of their acitvity for the software publisher


      The "plus" of Software in America :


  •   Defend the interests of the Software Publishers
    Whether the need is to control the quality of a service or to try to resolve a dispute, Software in America will represent the interests of its software publisher customers in the USA and Canada. We have a long experience in managing disputes with service suppliers, and can provide a fair evaluation of a potential resolution and can also represent your company in the negotiations towards that resolution if mandated to do so.

  •   An intensive practice of the work with agencies in the software area
    Our consultants have been working with various agencies in the USA and Canada for many years, which allows us to use practical selection criterion while recommending accurately agencies that best suit the project. Working in the Software Industry ourselves, we avoid numerous failures and redundant expenses due to improper understanding of your needs by service suppliers, over an above those that might occur due to language constraints.

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    Software in America ®
    Phone +1 604 813-1963
    Software in America ® (Europe)
    Phone +33 (0)8 71 18 21 41


    Design: Software in America